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Frequently asked questions

Personalisation
How is glass personalised?
What should I do if I can’t see a preview of my own design?
When is an image suitable for engraving on a salver?
When is an image suitable for colour printing on a glass award?
When is an image suitable for engraving on a glass award?
How thick is the ribbon attached to the medal?
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Ordering
Can I enter different shipping and billing addresses?
Can I buy ribbons on their own?
Is it possible to (re)order via e-mail?
Can I order custom-made products?
Can I request a quote?
How do I know I am shopping safely?
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Delivery
What are the delivery costs?
Can I come pick up my order at the warehouse?
What can I do if I lost my track&trace link?
Can I also collect my order from a collection point?
Is it possible to pick up my order instead of having it delivered?
Can I confirm my order is ready to collect?
See all 15 articles

Payment
When will I receive an invoice summary?
What can I do if I've lost my invoice?
Does Budgettrophy have a secure payment area?
Can I order by invoice?
How can I receive a business invoice?
I have received a discount code. How do I use it?
See all 8 articles

Returning
What if I miss a product in my order?
What if I have received an incorrect product?
What if my order is delivered damaged?
How soon will I be refunded after returns?
How can I return my order?
Can I return my order?

Other
Can the lid be removed from trophies with lids?
Can I get more information about a product?
Can I contact Budgettrophy by phone?
Where can I find my previous orders?
What are the opening hours?
Do I have an account?
See all 9 articles