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Frequently asked questions

Personalisation
When is an image suitable for engraving on a salver?
When is an image suitable for colour printing on a glass award?
When is an image suitable for engraving on a glass award?
How thick is the ribbon attached to the medal?
What is a custom design and how does it appear on the product?
What is an "image" I can choose with my product?
See all 10 articles

Ordering
Can I request a quote?
How do I know I am shopping safely?
How do I know the status of my order?
Was my order successful?
Can I cancel my order?
Can I adjust my order?
See all 8 articles

Delivery
Can I also collect my order from a collection point?
Will delivery of my order take longer when ordering my own text or image?
How do I report a delivery complaint?
What if my order is not complete?
What if my order has not been delivered?
What if my delivery is delayed?
See all 10 articles

Payment
What can I do if I've lost my invoice?
Does Budgettrophy have a secure payment area?
Can I order by invoice?
How can I receive a business invoice?
I have received a discount code. How do I use it?
What if I have paid but have not yet received an order confirmation?
See all 7 articles

Returning
What if I miss a product in my order?
What if I have received an incorrect product?
What if my order is delivered damaged?
How soon will I be refunded after returns?
How can I return my order?
Can I return my order?

Other
Do I have an account?
Are the medals resistant to moisture or splashes of water?
Is the product suitable for outdoor use?
Is it possible to drink out of the trophy's?