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Frequently asked questions

Personalisation

What should I do if I can’t see a preview of my own design?
When is an image suitable for engraving on a salver?
When is an image suitable for colour printing on a glass award?
When is an image suitable for engraving on a glass award?
How thick is the ribbon attached to the medal?
What is a custom design and how does it appear on the product?
See all 11 articles

Ordering

Is it possible to (re)order via e-mail?
Can I request a quote?
How do I know I am shopping safely?
How do I know the status of my order?
Was my order successful?
Can I cancel my order?
See all 9 articles

Delivery

Can I also collect my order from a collection point?
Is it possible to pick up my order instead of having it delivered?
Can I confirm my order is ready to collect?
Will delivery of my order take longer when ordering my own text or image?
How do I report a delivery complaint?
What if my order is not complete?
See all 12 articles

Payment

What can I do if I've lost my invoice?
Does Budgettrophy have a secure payment area?
Can I order by invoice?
How can I receive a business invoice?
I have received a discount code. How do I use it?
What if I have paid but have not yet received an order confirmation?
See all 7 articles

Returning

What if I miss a product in my order?
What if I have received an incorrect product?
What if my order is delivered damaged?
How soon will I be refunded after returns?
How can I return my order?
Can I return my order?

Other

Can I get more information about a product?
Can I contact Budgettrophy by phone?
Where can I find my previous orders?
What are the opening hours?
Do I have an account?
Are the medals resistant to moisture or splashes of water?
See all 8 articles
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Our customer care team is here for you!

Contact by phone from Monday to Friday 7:30 until 15:30 (0) 24 75386201.

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