If you have not yet received your order when you were expecting it, please check the points below first:
- The package's track & trace code: check what the status of the shipment is. It can sometimes happen that the carrier has experienced a delay.
- The delivery address: Is the delivery address you entered correct?
- The letterbox: Have you received a no-show message? Your parcel may have been delivered to a neighbour or a collection point.
Did you still not receive your parcel? If so, please contact us.
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- What are the delivery costs?
- Can I come pick up my order at the warehouse?
- What can I do if I lost my track&trace link?
- Can I also collect my order from a collection point?
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- How do I report a delivery complaint?
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- What if my order has not been delivered?