What if my order has not been delivered?

If you have not yet received your order when you were expecting it, please check the points below first:

• The package's track & trace code: check what the status of the shipment is. It can sometimes happen that the carrier has experienced a delay.
• The delivery address: Is the delivery address you entered correct?
• The letterbox: Have you received a no-show message? Your parcel may have been delivered to a neighbour or a collection point.

Did you still not receive your parcel? If so, please contact us.